TRUSTATE ARC
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FAQ

Moving in: steps and FAQ

For rentals, it usually takes about two weeks from application to move-in.

From viewing to move-in

  1. 1

    Viewing

    Visit the apartment in person, or tour it online by video call.

  2. 2

    Application

  3. 3

    Tenant screening

    Usually takes 3–4 days.

  4. 4

    Approval and contract documents

    Once approved, you prepare the documents needed for the lease.

  5. 5

    Payment of initial costs

  6. 6

    Signing the lease

    The explanation of important matters can also be done online.

  7. 7

    Key handover and move-in

Frequently asked questions

How long does it take from application to move-in?

For rentals, it usually takes about two weeks from application to move-in. Tenant screening takes 3–4 days; after approval, you prepare the contract documents, pay the initial costs, sign the lease and receive the keys.

What initial costs should I expect?

Typical items are a security deposit (shikikin, partly refundable when you move out), key money (reikin, a non-refundable payment to the landlord that is customary in Japan), the first month's rent, the brokerage fee, a guarantor company fee and fire insurance. Items and amounts differ by property, so please ask us about any home you are interested in.

How much is the brokerage fee?

One month's rent (plus consumption tax). Depending on the property, a discount may be possible, so please feel free to ask.

Can I lease an apartment under my company's name?

Yes, we can help with corporate leases.

Do you help foreign residents find a home?

Yes, we help foreign residents find homes in Tokyo.

Can I find a pet-friendly apartment?

Yes, we can help you find a home where you can live with your pet.

Can I view an apartment without visiting in person?

Yes. We offer online viewings by LINE video call. They are free, take about an hour, are available for every listed property, and can be done in English.

Learn more

Can I receive the explanation of important matters online?

Yes. Before you sign a lease in Japan, a licensed agent must explain the important matters of the contract (jūyō jikō setsumei). We can do this online.

What are your business hours?

We are open daily from 10:00 to 18:00 (JST), except during the New Year and summer holidays. Our online contact form is open 24/7.