Privacy policy

TRUSTATE ARC Co., Ltd. Privacy Policy

This is an English translation provided for reference. The Japanese version is the official policy, and if there is any difference between the two, the Japanese version prevails.

TRUSTATE ARC Co., Ltd. (the "Company") recognizes the protection of customers' personal information as one of its most important responsibilities and has established this Privacy Policy (the "Policy"). Based on this Policy, the Company complies with the Act on the Protection of Personal Information (the "Personal Information Protection Act") and other relevant laws and guidelines, and handles the personal information entrusted to it by customers appropriately.

Article 1 (Personal information)

In this Policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act. Specifically, it means information about a living individual that can identify a specific individual by the name, date of birth, address, telephone number, contact details or other descriptions contained in the information, as well as information that alone can identify a specific individual (individual identification codes), such as facial images, fingerprint and voiceprint data, and the insurer number of a health insurance card.

Article 2 (Collection and purposes of use of personal information)

The Company collects personal information by lawful and fair means and uses it only to the extent necessary to achieve the following purposes.

Purposes related to the real estate business

To perform contracts and provide information and services related to the sale, leasing, brokerage, management and other transactions of real estate.
For sales activities related to the above (providing information by direct mail, email, telephone, etc.), and for research and analysis such as customer trend analysis and product development.
To provide property information, arrange viewings and carry out contract procedures.
To manage rental properties, collect rent, and carry out renewal and cancellation procedures.
To provide information to partner management companies, guarantor companies, renovation companies and others.
To respond to inquiries and consultations from customers and to keep records of them.

Purposes related to the insurance agency business

To provide non-life insurance, life insurance and incidental or related services handled by the Company.
For insurance applications, disclosure, assessment and contract procedures.
For the maintenance and management of insurance contracts and procedures for claims for insurance money and benefits.
To provide necessary information to partner insurance companies.

Other purposes

To improve the Company's services and develop new services.
To provide information to and contact applicants in recruitment activities, and for other uses necessary for recruitment.
To carry out work incidental or related to each of the above purposes.

Article 3 (Provision of personal information to third parties)

The Company will not provide personal information to third parties without obtaining the customer's prior consent, except in the following cases.

When required by laws and regulations.
When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the person.
When it is necessary to cooperate with a national government agency, a local government or a person entrusted by them in carrying out affairs prescribed by laws and regulations, and obtaining the consent of the person is likely to impede the performance of those affairs.
When personal information is provided to contractors or partners within the scope necessary to achieve the purposes of use in Article 2.

Examples of recipients in the real estate business:

Contract counterparties and prospective counterparties
Other real estate brokers
Internet advertising companies and real estate industry associations
The designated real estate information network (REINS)
Judicial scriveners and land and house investigators for registration and related matters
Financial institutions for loans and related matters
Management companies and guarantor companies for property management and related matters

Examples of recipients in the insurance agency business:

Underwriting insurance companies and reinsurance companies

Article 4 (Security management of personal information)

The Company takes necessary and appropriate measures to prevent leakage, loss or damage of the personal information it handles and otherwise to manage personal information securely. It thoroughly implements organizational, personnel, physical and technical security measures and exercises necessary and appropriate supervision over its employees and contractors.

Article 5 (Disclosure, correction, suspension of use, etc. of personal information)

When a customer requests disclosure, correction, addition, deletion, suspension of use, erasure or suspension of provision to third parties of their own personal information ("disclosure, etc."), the Company will respond promptly in accordance with the Personal Information Protection Act after confirming the customer's identity. However, the Company may decline to disclose all or part of the information if disclosure falls under any of the following, and if it decides not to disclose, it will notify the customer of this without delay.

When disclosure may harm the life, body, property or other rights or interests of the person or a third party
When disclosure may seriously interfere with the proper conduct of the Company's business
When disclosure would otherwise violate laws and regulations

Please send requests for disclosure, etc., opinions, questions, complaints and other inquiries about the handling of personal information to the contact point below.

Article 6 (Use of cookies)

The Company's website may use cookies to provide customers with more suitable services. Cookies do not infringe customers' privacy and do not adversely affect customers' computers. Customers can refuse cookies through their browser settings; please note that in that case some of the services provided on this website may not be available.

In addition, the Company's website uses Google Analytics, an access analysis tool provided by Google LLC, to understand how the website is used. Google Analytics uses cookies to collect access information in a form that does not identify individuals. If you wish to stop this collection, please disable cookies in your browser settings or use the opt-out browser add-on provided by Google (https://tools.google.com/dlpage/gaoptout).

Article 7 (Changes to this Privacy Policy)

The Company reviews the contents of this Policy as appropriate in response to amendments to laws and regulations and changes in social conditions, and strives to improve it. When this Policy is changed, the revised Policy will be posted on this website.

Article 8 (Contact)

Please direct inquiries about this Policy to the contact point below.

TRUSTATE ARC Co., Ltd.
Noa Dogenzaka 321, 2-15-1 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
E-mail: info@trustate-arc.co.jp

Established: May 22, 2024